1. Scope#
This AUP applies to every customer of every Boundless service - personal and business - and to anyone using a Boundless SIM, eSIM, or device. Business customers must flow this AUP down to their end users and remain responsible for their conduct.
2. Prohibited uses#
| Category | Examples | Statutory hook |
|---|---|---|
| Fraud | Identity theft, payment fraud, premium-rate fraud, SIM-swap, IRSF | Fraud Act 2006 |
| Spam & nuisance | Unsolicited bulk SMS or calls in breach of PECR | PECR 2003 reg. 22 |
| Network abuse | DDoS, port scanning others without consent, traffic amplification | Computer Misuse Act 1990 s.3 |
| Malware | Distributing malicious code, command-and-control hosting | CMA 1990 s.3A |
| Illegal content | CSAM, terrorist content, anything criminalised under UK law | Protection of Children Act 1978 / Terrorism Act 2006 |
| Harassment | Grossly offensive / menacing messages | Communications Act 2003 s.127 |
| Circumvention | Evading lawful interception, defeating Boundless security controls | IPA 2016 / contractual |
3. Enforcement ladder#
Enforcement is proportionate. We always log the action to our immutable audit chain - see Abel Layer 23.
- Notice. Where the conduct is not urgent, we contact you with the evidence and ask for an explanation.
- Remediation deadline. If a fix is needed, we agree a deadline (usually 7 days).
- Suspension. We suspend the affected service if there is imminent harm to the network, third parties, or to a child.
- Termination. Only where the breach is severe, repeated, or unlawful.
- Appeal. Any enforcement step may be appealed to the Head of Trust & Safety within 30 days of the action.
4. Reporting abuse#
Report network abuse from a Boundless service to abuse@boundless.tel. We acknowledge within 1 working day. Law-enforcement requests follow our Lawful Intercept Statement.
5. Contact & ownership#
Owner: Head of Trust & Safety. Reviewed annually. Cross-references: Personal Terms, Business MSA, Complaints, Lawful Intercept.
Version history
| Version | Date | Change |
|---|---|---|
| v1.0 | 22 April 2026 | Initial publication. |
This document is published by Boundless Telecom Ltd and forms part of our public legal posture. It is a living document - we update it as the regulatory environment, our supply chain or our products change. If anything here is unclear or you'd like a counter-signed copy, contact legal@boundless.tel and we'll respond within one working day.