Outsource the network, keep the control.
A 24/7 NOC, proactive monitoring, change management, and a single accountable engineer for every customer. We run the network you rely on so your IT team can focus on the products your business actually sells.
In-house network ops is a tax on every other thing IT should be doing.
Sev-1 at 3am, again
Your most senior engineer is also your on-call escalation - and they hand in notice the week after the second outage.
Vendor ping-pong
Access provider blames the carrier. Carrier blames the hardware. Your team chairs the call until someone admits fault. Hours, not minutes.
Change windows that drift
Every ITIL ticket scheduled at 2am Saturday. Half slip. Rollbacks happen. Confidence erodes. You stop changing things.
One named engineer. Eyes on glass. Vendors managed for you.
01We see it before your users do
Proactive monitoring, sub-15-minute Sev-1 response from a UK + EU NOC. Most issues are fixed before tickets are raised.
02We chase the vendors, not you
Access provider, carrier, hardware vendor - one accountable team, one ticket, one resolution conversation.
03ITIL-aligned change with rollback rehearsals
Every change has a rollback. Every window has a sign-off. Every quarter, a service review with hard numbers.
What we'll commit to in writing.
Every line below appears in the contract, the SLA, or the SoW. Nothing on this page is marketing-only.
24/7 UK + EU NOC
Eyes on glass around the clock with sub-15-minute response on Sev-1 events.
Proactive monitoring
We see the issue before your users do - and most of the time, fix it before they notice.
Named senior engineer
One person who knows your estate, on first-name terms with your team.
Change management
ITIL-aligned change windows with rollback plans and post-implementation reviews.
Quarterly service reviews
Hard numbers on uptime, ticket trends, and capacity headroom - no vanity metrics.
Vendor wrangling
We chase the access provider, the hardware vendor, and the upstream carrier so you don't.
From first conversation to running estate.
Discover
We inherit your estate documentation, ticket history, and previous outage post-mortems.
Design
Runbooks per site, monitoring thresholds, escalation matrices, and a named engineer assigned to your account.
Deliver
Phased onboarding - monitoring first, then ticket flow, then change ownership - no surprise handovers.
Run
24/7 NOC, named engineer, quarterly business reviews. Your in-house team gets their evenings back.
Numbers we'll show you on month one.
"Our on-call rota used to have three names. Now it has one Boundless number. Attrition stopped the same quarter."
What 'real' looks like for managed services.
Three things we can put on the table in a first conversation. No NDAs required to see the numbers - only to name the customer.
UK manufacturer, attrition stopped
ITIL v4 alignedSenior network engineer attrition fell to zero in the quarter we took on the on-call rota. Sev-1 ticket count down 64% in the same window.
70% of issues caught pre-user
24/7 UK + EU NOCLast quarter's NOC telemetry: 70% of P1/P2 events fixed or routed before a single user ticket was raised. Vendor escalations chased by us, not you.
Named senior engineer
Account-level continuityOne person who knows your estate by heart and stays on the account for the long arc - not a queue, not a quota carrier, not a Tier-1 reading from a script.
Used in production by teams who can't afford a leak.
Lean IT teams
Get enterprise-grade ops without enterprise-grade headcount.
M&A integration
Absorb new sites and inherited contracts into one managed estate.
Multi-site rollouts
Coordinated commissioning across dozens of locations on one programme plan.
A 24-month rolling term, and one promise about price.
Business engagements run on a 24-month commercial term that auto-renews for another 24 months at the end of each cycle, unless you give 90 days' notice before the renewal date. Within each term the only price movement you'll see is a once-a-year adjustment strictly capped at the published UK CPI inflation rate - no margin added on top, ever.
24-month rolling term
Standard B2B engagement length, with longer multi-year terms available for larger estates. The contract auto-renews for another 24 months at the end of each term unless you give 90 days' notice before the renewal date.
Index-linked, never inflated
A single annual adjustment on your contract anniversary, capped at the published UK CPI inflation rate. We don't add a margin on top - the index is the absolute ceiling, in writing.
No surprise charges
Flat unit pricing for the term. Out-of-bundle events get a heads-up before they hit a bill - never a footnote you discover at month-end.
Terms summarised in plain English - full clauses live in the Master Services Agreement and the per-service Statement of Work.
See managed telecom services on your own estate.
Tell us a little about your setup. We'll confirm a 25-minute walkthrough within one business day - and our CRM will draft a tailored follow-up so the conversation starts where you left it.
See Managed Telecom Services on your own estate.
Tell us a little about your setup. We'll set up a 25-minute walkthrough on the part of managed telecom services that matters to you most - and you'll be talking to someone properly senior, not an SDR.
- Reply within one business day
- Tailored to your sector and scale
- No pre-call qualification gauntlet
The questions every buyer asks.
Don't see yours? Ask us directly - we answer technical questions with technical people.
Ask a specific questionPairs well with the rest of the Boundless stack.
Give your on-call rota its evenings back.
Share your estate doc and last quarter's ticket history. We'll inherit monitoring, ticket flow, then change ownership - phased, with a named senior engineer from week one.