1. Values#
- Honest by default. If you wouldn't put it in writing, don't say it.
- Customer first. If we're choosing between margin and customer trust, customer trust wins.
- Make the regulator's job easy. Compliance is a property of how we build, not paperwork.
- Encryption is the first principle. Every session earns trust.
- Speak up. See something wrong? Use the Whistleblowing Policy.
2. Behaviours we don't tolerate#
- Bullying, harassment, discrimination.
- Knowingly misleading a customer or a regulator.
- Bribery in any direction.
- Misuse of customer data.
- Retaliation against someone who raised a concern.
3. Hard-call test#
When in doubt, ask: would I be comfortable if this decision appeared on the front page tomorrow, alongside the customer's name? If not, escalate.
4. Review & ownership#
Owner: CEO. Reviewed annually. Acknowledged on hire and annually thereafter by every employee.
Version history
| Version | Date | Change |
|---|---|---|
| v1.0 | 22 April 2026 | Initial publication. |
This document is published by Boundless Telecom Ltd and forms part of our public legal posture. It is a living document - we update it as the regulatory environment, our supply chain or our products change. If anything here is unclear or you'd like a counter-signed copy, contact legal@boundless.tel and we'll respond within one working day.