Network Management & Net Neutrality Statement

1. Principles#

Boundless complies with the UK Open Internet Regulation (the retained EU Reg. 2015/2120 as amended by the Telecoms Act 2003 (Amendment) (EU Exit) Regs 2018) and Ofcom's 2023 net-neutrality guidance.

2. Permitted traffic management#

• Compliance with court orders or regulatory blocks (e.g. IWF lists).
• Preserving network integrity during a security incident.
• Brief congestion management during exceptional events, applied equally across categories of traffic.
• Customer-controlled per-plan fair-use throttling at thresholds we publish.

3. Specialised services#

Specialised services (e.g. dedicated IoT slices) are permitted by the regulation provided they don't materially degrade the open internet - we monitor for that and report to the board annually.

4. Transparency reporting#

An annual report is published describing any traffic-management measures applied during the year, their justification, scope and duration.

5. Annual report#

The annual net-neutrality transparency report is published in Q1 each year on this page and submitted to Ofcom alongside our General Conditions return. Historic reports are retained for 6 years.

6. Cross-references#

• Fair Usage Policy - published per-plan thresholds.
• Acceptable Use Policy - content-blocking obligations.
• Lawful Intercept - court-ordered blocks.

7. Review & ownership#

Owner: Head of Network. Reviewed annually.